This policy outlines your rights regarding subscription cancellation, refunds, and plan changes for the JumpStart service by Otomator. This policy complies with the Israeli Consumer Protection Act, 1981, and applicable consumer protection regulations.

1. Trial Period

• Every new subscription begins with a 30-day trial period at a symbolic cost of ₪7 + VAT.
• During the trial period, you may cancel at any time with no additional charge.
• If not cancelled, the subscription automatically renews to the plan selected at registration (Starter / Pro / Business) and monthly billing begins.
• The trial fee (₪7 + VAT) is non-refundable once usage has begun.

2. Monthly Subscription Cancellation

2.1 Right to Cancel

• Monthly subscriptions may be cancelled at any time, with no commitment.
• Cancellation takes effect at the end of the current billing period — you may continue using the service until the end of the paid month.
• No further charges will be made after cancellation.

2.2 Current Month Refund

• Under Israeli Consumer Protection Law, you may request a cancellation and refund within 14 days of the transaction date (billing date), subject to a cancellation fee of 5% of the transaction amount or ₪100 — whichever is lower.
• After 14 days from the billing date, no refund is available for the current month, but you may cancel renewal for subsequent months.

3. Annual Subscription Cancellation

3.1 Right to Cancel

• Annual subscriptions may be cancelled at any time during the subscription period.
• After cancellation, access remains active until the end of the paid annual period.

3.2 Refund — Annual Subscription

• Within 14 days of the transaction: Full refund minus cancellation fee (5% or ₪100 — whichever is lower), as required by Israeli Consumer Protection Law.
• After 14 days: Pro-rata refund based on remaining months in the annual period. Calculated as: (remaining months ÷ 12) × annual price paid, minus cancellation fee as specified by law.
• No refund for months already consumed.

4. Plan Changes (Upgrade / Downgrade)

• Upgrade: Takes effect immediately. The price difference is charged pro-rata for the remaining days in the billing period.
• Downgrade: Takes effect at the start of the next billing period. No refund for the price difference in the current period.
• Changing plans does not constitute cancellation and does not entitle a refund.

5. How to Cancel

You may cancel your subscription through any of the following methods:

After receiving your cancellation request, we will send a written confirmation (email) within 3 business days.

6. Subscription Freeze

• You may freeze your subscription for up to 3 months per calendar year.
• No charges during the freeze period.
• All your data is fully preserved during the freeze.
• At the end of the freeze period, the subscription automatically resumes under the same terms.
• Freeze is available only for monthly subscriptions. Annual subscriptions cannot be frozen (you may cancel and receive a pro-rata refund instead).

7. What Happens to Your Data After Cancellation?

• After the subscription ends, data is retained for 90 days.
• During this period, you may renew your subscription and regain full access to your data.
• You may request a data export in CSV/Excel format at any time up to 30 days after cancellation — via the app or by contacting support.
• After 90 days, data is permanently deleted and cannot be recovered.
• Data required by law (e.g., invoice records) is retained for the legally mandated period.

8. Refund Timeline & Method

• Refunds are issued to the same payment method used for the original charge.
• If the original credit card is no longer active, we will contact you to arrange an alternative payment method.

9. Non-Refundable Cases

• Cancellation more than 14 days after the billing date for monthly subscriptions (access remains until end of paid month).
• Charges for months already consumed in an annual subscription.
• One-time services already delivered (initial setup, data import, custom implementation).
• Violation of the Terms of Service leading to account suspension.
• Trial fee (₪7 + VAT) after trial usage has begun.

10. Exceptional Circumstances

We may approve a full or partial refund at our discretion in the following cases:

• A severe technical failure on JumpStart's side that prevented service use for an extended period (over 72 consecutive hours).
• Duplicate or erroneous charges.
• Special circumstances — each case is reviewed individually.

Contact us at [email protected] — we're happy to help.

11. Third-Party Services & Payment Processing

• Payments are processed through SUMIT (authorized Israeli payment provider). JumpStart does not store credit card details.
• In case of a billing dispute, you may contact your credit card company directly. However, we recommend contacting us first for a quicker resolution.
• Refunds for third-party services (e.g., SMS, email sending) are subject to the relevant provider's policy.

12. International Customers

• This refund policy applies to all customers, regardless of geographic location.
• For customers in Europe, this policy also complies with GDPR and the 14-day right of withdrawal.
• International refunds are issued in the currency of the original charge. Exchange rate differences are not our responsibility.

13. Policy Changes

• We may update this policy from time to time. Material changes will be communicated 30 days in advance via email and on our website.
• Continued use of the service after changes take effect constitutes acceptance of the updated policy.
• Changes do not apply retroactively to transactions already completed.

14. Contact Us

For any questions about billing, cancellations, or refunds:

• Billing email: [email protected]
• General email: [email protected]
• Website: jumpstart.co.il
• Company: Otomator